| Address: INDIA |
| Website: www.skoda-auto.co.in |
I recently bought OCTAVIA (MH20 GE 0471 from M/s Sara Motors Aurangabad.
The vehicle met with an accident on 24th Oct'22. I immediately contacted M/s Sara Motors who acted very promptly (even though it was a Diwali holiday) and arranged to take the car to the showroom for examination.
It was found by the technicians that the engine had a problem and would require replacement. They made efforts to convince the insurance agency to give a go ahead and finally could get go ahead around 1st Dec'22 (almost 6 weeks after accident)
Sara motors then informed me that the replacement engine has been ordered from Germany and they shall be able to get new engine by 15th Dec'22.
On 15th Dec they informed that the new date is 27th Dec'22
On 27th Dec'22 they informed that engine is misplaced/not located at Airport despite there best efforts and now the revised date of arrival in Pune is 15th Jan'23. Likely arrival in Aurangabad is 16th Jan'23 and likely date of handover of vehicle is 21st Jan'21.
On 16th Jan'23 I have ben informed that the revised date is 31st Jan'23.
Almost three months have passed with vehicle in showroom. I never ever imagined that such a situation can ever happen.
I am totally at confused and very sorry to get such repeated delay responses from Sara Motors. I have been in touch with all person concern there and the answer that I get is they are helpless as SKODA is not supporting them with replacement engine.
Needless to say I have spent a fortune to buy this car and with a hope that I am staying in Aurangabad and SKODA has a factory here, hence I would get good after sales service, if required.
I am totally shattered by the after sales service and repeated further delay response, not expected from a reputed multination company like SKODA.
I am stuck, frustrated and helpless and hope that I will get some early help and solution. The trauma that me and my family is going through cannot be explained in words.
KINDLY HELP 🙏🙏🙏🙏
Abhey Agarwal
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