Skoda India — Unfair Trade Practices

Address: Mahavir Skoda, Somajiguda, Hyderabad

To
To whom it may concern

Madam/ Dear Sir
My self Sharonvas KS, working in Government of India Enterprise for the last four years in Hyderabad. I was looking for an AT SUV below 15 lakhs for the last three weeks.
On 26th March 2022, after noticing a discount offer from one of your dealers in Hyderabad, Mahavir Skoda Somajiguda Branch, I contacted the sales person in the showroom and visited the showroom on the same day. The sales person promised me of delivering the vehicle before 31st March 2022 with a good discount of ₹ 1, 65, 000 including corporate offer. On the same line dealer gave me Pro-forma invoice of Skoda Kushaq Ambition AT 1.0 TSI quoted an amount of ₹ 15, 98, 745 duly signed by the authorised person. In this regard, I paid an amount of ₹ 1, 00, 000/- as booking and down payment on 26th March 2022.
Since the dealer was pushing for the immediate delivery of the car, I am advised to complete the sanctioning of loan from SBI within one day and I signed agreement on 28th March 2022 itself. I had spent a substantial amount of time in spite of my professional engagements.
But after the signing of the agreement, your dealer has shown me the real colours and told me that they cannot deliver the vehicle as promised since they have not received the approval from Skoda India. Whereas, my concern is that, how the dealer could give the promise without approval from the parent organization. I feel it’s a kind o[censored]nfair trade practices as per the Section 2(47) of the Consumer Protection Act, 2019. I felt being deceived. Then again I called the sales person and informed that I am okay with the delay in delivery.
Now, the dealer is also denying me the offered discount. This cannot be accepted as customer from an authorised dealer. I cannot bear the cost for a mistake done by the dealer and I believe that the compensation should be paid by the dealer for their mistake. I also raised a complaint in this regard in your customer care on 05th March 2022. I request you to enquire on the issue and fulfil the promise as offered being an esteemed organization.
The invoice and payment receipt is annexed for your perusal. The chat history can be submitted whenever required on demand.
I hope I will get fair resolution on the issue.

Regards
Sharonvas K S
Asst Manager, NABARD
Ph: [protected]/ [protected]