Sleepwell — discomfort and body pain with purchase sleepwell esteem supportec mattress

Address:

411027

Hi team,

I had purchased sleepwell esteem - supportec mattress product from your dealer located in vishal nagar, pune in the month of march. Since then, i am using it but causing too much discomfort and body pain when wake up in morning. Initially we thought that it is due to adaptation issue with new mattress. But, now it still continues and gives the same discomfort. The reason being i think the softness of foam is too much unlike what is mentioned which seems not suitable. My product is in warranty as well. Pls see attached warranty related details.

Kindly suggest me suitable process to get it replaced. I think we need more hard/firm foam mattress. So, pls help in replacing process of current mattress with firmtec one.

Regards,
Vivek gujar
[protected] / [protected]