Sleepwell Mattress — Sleepwell Elegance Mattress complaint number 154180

sachinnair

from Mumbai, Maharashtra

Oct 27, 2020

Address: Sleepwell Tower, #14 Sector 135, Noida, Uttar Pradesh - 201301

Website: www.mysleepwell.com

Raised a complaint with sleepwell mattress on october 3rd 2020 regarding my mattress sagging issue and due to which we are facing medical issues with back problems. My mattress is under warranty.
Complaint number 154180
Technician visited my home and inspected mattress on 23rd october 2020 and said there is a visible sagging and we will get the benefit on replacement however nobody has contacted me nor emailed me any resolution after that. Sleepwell customer care team has stopped responding to me on emails and their phone number is out of reach from last 1 month.

Sleepwell team are just trying to escape with this problem.

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Sleepwell customer support has been notified about the posted complaint.

Oct 27, 2020

Updated by sachinnair And I have replied back to your email since you are trying to replace the mattress with the mattress which is no more in production. This Elegance mattress had sagging issue and I was also informed by your representative that this Mattress is not produced anymore and that I will be asked to visit Sleepwell mattress Authorised store to select mattress of my choice. Accordingly, balance will be settled with the warranty amount and anything over and above that I need to pay. For which I agreed to the condition set by your representative.

Also, this will help me to chose from the latest sleepwell product and not the one which is outdated and not in production anymore. This mattress had sagging issue in mere 3 years and also developed backache problem so why will I choose the same mattress which has so many flaws and also which is not in production?

I am waiting for your revert on the email as well as here on consumer complaint forum.
Kindly read my email/reply to your issued letter where in I have also given my past experience of complaint number 59619
If you check, same thing happened in the past as well where we had issues with Aspiration mattress and you guys helped me with replacing it for Elegance after we selected it from the store. Complaint number - 59619. I am expecting the similar solution this time where we will select mattress of our choice and will settle any difference amount accordingly.

Hope I have clarified. Kindly provide satisfactory resolution.

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Comments

sachinnair

from Mumbai, Maharashtra

Oct 27, 2020

And I have replied back to your email since you are trying to replace the mattress with the mattress which is no more in production. This Elegance mattress had sagging issue and I was also informed by your representative that this Mattress is not produced anymore and that I will be asked to visit Sleepwell mattress Authorised store to select mattress of my choice. Accordingly, balance will be settled with the warranty amount and anything over and above that I need to pay. For which I agreed to the condition set by your representative.

Also, this will help me to chose from the latest sleepwell product and not the one which is outdated and not in production anymore. This mattress had sagging issue in mere 3 years and also developed backache problem so why will I choose the same mattress which has so many flaws and also which is not in production?

I am waiting for your revert on the email as well as here on consumer complaint forum.
Kindly read my email/reply to your issued letter where in I have also given my past experience of complaint number 59619
If you check, same thing happened in the past as well where we had issues with Aspiration mattress and you guys helped me with replacing it for Elegance after we selected it from the store. Complaint number - 59619. I am expecting the similar solution this time where we will select mattress of our choice and will settle any difference amount accordingly.

Hope I have clarified. Kindly provide satisfactory resolution.