Sleepwell — "sleepwell duet mattress" issue, (Under guarantee period 3 mattresses deformed in shape)

Address: Pune, Maharashtra, 411028

Dear sir/madam,

In the first week of march-2017 we booked complaint regarding our 3 "sleepwell duet matress" which are deformed in shape in less than 5 years time, though product warranty is 5 years and which is not exhausted yet.
Complaint number 65029 and 65030

All 3 sleepwell duet matress deformed in shape in less than 5 years and we are suffering from heavy back pain due to thesr mattresses. All the mattress have become soft (Like you sitting/sleeping on a big hole) due to which whenever we sleep on it we go inside the mattress from the middle.

We shared all the required snaps, bills and guarranty card and their executive visited and clearly agreed that the mattresses are in bad shape and they should get replaced. But later he submitted wrong report to company stating that mattress condition good and can be used.
We again contacted their customer care and as required shared few more pictures of mattresses, though condition of mattress clealry visible but still company does not seem to agree their product issue.

It seems that for selling purpose sleepwell is giving 5 years warranty and hence customer paying their hard earn money to buy these costly mattress to relax and get proper sleep. But seems, after selling the product sleepwell's executives and management are focussed on increasing company's profits and meeting annual targets rather then customer satisfactiona and standing to their warranty card words.
Though for showing purpose they have process in place, but it's totally biased process and followed towards company profit, no concern to their guaranty/warranty words/cards.

Thus i want to contribute more to company's profits by giving company my sleepwell 3 mattress and sleepwell can sell this in the market. I am ready to give them on free of cost.

I paid six months doctors bill and went through x-rays, medication thinking there is back pain due to some other issue but later doctor suggested me to change the mattress and this is what i did and i see that i have relieve in back pain.

I wish i could have chosen some other brand instead of this [censored] brand sleepwell whose management does not feel important to keep their words/guarranty/warranty cards/words.

So, i request if sleepwell is running loss or if their current management is looking only to accelerate company profit then kindly send your pick up guys to take my mattress at free of cost. I would like to buy some other good company's product those who if providing guarannty then they keep their words,

Business if not to just increase profit, it's about meeting your customer satisfaction and stand in market with your commitments.

All other new customers, please check properly and see many other customers facing lot of issues with sleepwell (Sheelafoam). So better go for some genuine brand who standing in market with their commitments.

Regards,
Vivek agarwal (91-[protected])