Sleepycat Mattress — Incorrect Size of Matress

Address: Sleep Management Pvt Ltd B-262, INDUSTRIAL AREA, KAHARANI, BHIWADI, Alwar, Rajasthan, 301019.

Website: sleepycat.in

I have ordered two customised mattresses for my double bed on 28 feb 2022, One out of two matress is low in height and another one is more in height because of that my bed has an uneven surface(pictures attached for reference).
It is very hard to sleep on such surface which is uneven.
I informed sleepy cat team same about this.
They given me option for replacement or refund on mail.
I asked them please replace it, on which they replied “due to some operational reason we have stopped taking customised order” so they will now provide only refund.
So, how can I purchase two matress of different company each. They are giving me refund for one matress and i am left with 1 sleepycat matress.
Attached images for reference.
I spend around Rs18000 for these matress to sleep peacefully. Its more than a month they are not giving me any solution, i am feeling cheated and helpless.

Please help me.

Regards
Arvind Kumar
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