Mar 21, 2021
Updated by sohoco3084 I want to add the following to my complaint.
Snapdeal support has stated that they attempted to contact me using an older phone number, and that they would like an alternate phone number, using the following text in the email:
"Dear Customer,
We tried calling you on [protected] regarding your query but couldn't reach you.
In case you want a call back on an alternate number, please reply with the details of your alternate contact number and we'll attempt calling you within 24 hours (between 9 AM to 6 PM)
Thank You,
Team Snapdeal"
As per their email, I responded with an alternate contact number for them to reach me at. I then received another email stating that they could not change the number as per their policy, which is not what they asked the number for. Here is the text of that email:
"Dear Customer,
We are unable to change the mobile number associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change the mobile number associated with an account.
If you require any further assistance, feel free to reply, we'd be glad to help you.
Thank You
Team Snapdeal"
It seems as if they are intentionally leading me around in circles, using these methods to make the process as long and difficult as possible.
Very poor customer support from a supposedly large retail company, especially for a simple account deletion issue.
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