[Resolved]  Snapdeal.com — Charged twice

My wife made a purchase for which initially I paid but the order didn't go through so my wife paid again.As per the bank statement our payment was processed whereas as per snapdeal website it did not.We have been following up for the same and getting no help.We are not able to speak to any representative of snapdeal in their customer care number as IVR gives run around making it hard for customer.Worst customer care we have ever seen.We have been sending mails along with the proof of payment but issue not resolved.