Snapdeal.com — Defective product delivered

shubhmajical

from New Delhi, Delhi

Dec 4, 2015

Address: New Delhi, Delhi, 110045

Website: snapdeal.com

I bought a Kent 22 Ltr Gold Star Water Purifier from your snapdeal by my mobile number [protected]. My order Id is [protected]. But when I received the product and I opened the box I found it defective and I applied for refund from my account on 26 of Nov. This is my (Ticket Id:[protected]. Every morning I get msg the product will be pick up today, But nobody came to the pick up the product. Days are just passing. I also complained on their customer service but aren't doing anything. Kindly take some serious steps towards this and refund my money as soon as possible.

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 4, 2015

Verified Support

Dear shubhmajical,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

shubhmajical

from New Delhi, Delhi

Dec 4, 2015

What sorry...
This is worst return policy I have ever come accross and then you write "EASY RETURNS" on your promotional banner and that too in capital letters.
Even I spent around 50 Rs while registering my complaints with your executives at customer care. Who will pay me that?

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 5, 2015

Verified Support

Dear shubhmajical

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team