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[Resolved]  Snapdeal.com — Delay in my mobile delivery

Address: New Delhi, Delhi, 110020
Website: www.snapdeal.com

Respected Sir
My name is Payal Mittal.I placed an order of redmi note 3 costing 11, 999Rs on 15th july 2016 by cash on delivery mode by the
Order ID: [protected] and get it on 20 th but bcz of some software and battery issue i requested for replacement.After that the engineer visited my home on 25th july and they gave me estimated date 28th july to pick my phone but they delay by one day, that they pick my phone on 29th july.
Then they give me the date to redeliver my phone is 1-3rd of August and then on or before 3rd August and now they extended the date of delivering my phone on or before 9th August.They are just delaying the delivery of my phone please take some suitable action and sir 11, 999 rs is not a little amount as u know and it is in their terms that they will deliver the phone with in 2 days in replacement case.sir i am requesting you to help me in this case please.
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Sep 16, 2024
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
 
7 Comments

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Comments

Dear pyl,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Reply
I do not know what are you concerning or not but your deliver is very slow and customer has to think twice to shop with you.You know in today market the only thing works is "Mouth Publicity".My experience is very bad with you and next time i can't refer snapdeal for shopping to any person.
Reply
Dear pyl,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal
Reply
I just want my mobile within 24 hours otherwise refund my amount.I do not want it.
Reply
Dear pyl,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch
with you shortly.

Regards,
Team Snapdeal
Reply
i just want my phone till evening otherwise i want my refund of Rs.11, 999.thats it.I will not accept phone after today.After that i only want my money to be refunded within 2 days.
Reply
Dear pyl,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal
Reply

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