[Resolved] Snapdeal.com — issue with return in order [protected]

venky1122

from Mumbai, Maharashtra

Address:

Hyderabad, Andhra Pradesh, 501505

I have ordered a campus sutra men's polyester sport track in snap deal and don't like the product hence kept a return but they say the product i have ordered does not pass quality check and they are not processing the return.

First of all they haven't picked the product on what basis they were saying it didn't pass quality check without even picking the product from the customer.

They don't have an customer care number to answer any queries, the number they have is completely automated voice message and they are not replying to my mail from last 5 days.

An automated support message pops up in the app with irrelavent answer.

Snap deal thinks people don't have time and will leave the issue

Can you please help me with this order.

+1 photos

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Aug 27, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal