Snapdeal.com — Kvell's exculisve combo of assorted card holder & dark green-blue lens avitor (ks-005)

Swati Panigrahi

from Mumbai, Maharashtra

Jun 16, 2016

Address: Bangalore, Karnataka

Website: www.snapdeal.com/product/kvell-be-proud-purple-lens/643311422857

Had a horrible experience with snapdeal for the first time! I was eagerly waiting for this product to arrive. I got a call that it will be delivered to me on 10th but the agent did not come. Icalled him multiple times but he responded very rudely saying it is raining, he will deliver next day. Next day i got a message that i rescheduled delivery but i did not.Then next day also delivery failed. Finally i got product on 16th june. The product was totally tampered. Card holder was missing (it was combo of glasses and card holder) . Packet was torn .Delivery agent eas very rude. Instead of apologising he said with attitude that you can cancel order. After waiting so long and doing multiple follow ups.. finally i did not get the product ... It was very special as it was my anniversary gift to my husband.
PLEASE IMPROVE YOUR SERVICE SNAPDEAL!!

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Comments

Sanjit2015

from Bengaluru, Karnataka

Jun 16, 2016

If you unlike you can returned it..

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 17, 2016

Verified Support

Dear Sanjit2015,

Could you please let us know if you are facing any issue then please [protected]@snapdeal.com so that we can assist you further.

Regards,
Team Snapdeal

Snapdeal.com Customer Care

from New Delhi, Delhi

Jun 24, 2016

Verified Support

Dear Swati Panigrahi,

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal