[Resolved]  Snapdeal.com — Refund not received for the 2 products which was return picked up 3 months back

Website:

www.snapdeal.com

I have been following up for the refund of two products (order number : [protected]) i.e Ultimate Women Navy Ankle Shoes(refund request ref number[protected] and Life Pink Viscose Shirts(refund request ref number[protected]from past 3+ months. 18th of August 2015 product was return picked up and got a msg telling refund is initiated on 21st of August. From the date till today every 2days i am calling customer care to followup but no proper response. I have shared credit card statement, bank statement from the date of purchase till date but careless customer care after hanging the call will send a mail asking for bank stmt again else they will send some reference number([protected]) to check with bank. I have called my HDFC bank customer care checking for the refund reference number([protected]) and they dont have any records for the same. Everytime i call snapdeal customer care i have been telling every supervisor whom i speak the same story, they say we will escalate this issue i dont understand what "escalate" mean in their dictionary :'( :-( Disgusting experience and i am not finding the way to get back my money, i have even asked to connect to manager so that i will request myself. Not even once they connected nor they keep up the promise of resolving the issue on priority basis. Please help me find the way.