[Resolved] Snapdeal.com — Replacement of moto g turbo

Kiran Dhankani

from Mumbai, Maharashtra

Address:	Gurgaon, Haryana
Website:	www.snapdeal.com

Order Id-[protected]Placed on- 4th oct 2016
Recived on - 09th oct 2016
Complaint on- 10th oct 2016
Service visit- 11th oct 2016
Pick up damage product- 12th oct 2016...

As i recived damage product MOTO G TURBO (sim slot 1 is not working), engineer from your side visited our place and agree that its a damage product and when u recive product within 30mins i recived a msg that product did not pass quality check so replacement request is closed and ship it back to u within 48 hours...
Again i file a complain for rechecking it...ir representative told me to wait for more 3 days...

I am unable to understand is ur engineer didnot well qualified to check and file report against replacement...
Or your quality check tean is not well qualified within 30mins of recivieng product they give result...
Or you guys doing it intentionally to sell damage product to customer and making money by it...
I loose my patience now unable to wait more...
Give me a resolution immediate...
Even you don't know why product didnot pass quality check ...

+1 photos

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Dec 23, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Oct 22, 2016

Updated by Kiran Dhankani I have recording of each and every call with snapdeal they are changing statement frequently now they are saying we recived a product in dirty condition.

Verified Support

Oct 25, 2016

Snapdeal.com Customer Care's response Dear Kiran Dhankani,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal