[Resolved]  Snapdeal.com — sbs hbs730 wireless earphone

Address:

Pune, Maharashtra, 411014

I bought this product which is kind of refurbished or fake coz the batter life of the product is not even two hrs and mostly plays in only one ear. I placed a return request the third day as per the return policy and the person came and picked it up next day; however he came again and said that the return was already cancelled by the company. He made me speak to his boss who said that he will update the status and i will be able to place return request again. The status after that never updated. I started writing emails to snapdeal who always had a canned response that we will get back. I received a call onlybonce after that, the agent said he will get the item picked up. Nothing happened, but i kept getting message only stating that the pick up was unsuccessful and there is no response from me, but in reality for me to respond i should at least receive a phone call that somebody is coming to pick up the item.

Later yesterday i got the option to reschedule the pick up. I did reschedule it and today i received a message that pick up for the item is closed. I wrote and email again.

I think that they never wanted to take the product back and never have the intentions for refund.