[Resolved]  Snapdeal.com — Snapdeal refuses to return BAD quality product

Address: Mumbai City, Maharashtra

I ordered a 2.5 Ltr Airpot from Snapdeal, and when the product arrived, we realized it was of a VERY bad quality. It was so light, that it might tip over anytime. Imagine a flask full of hot water which might tip over just any time !! This is what Snapdeal claims on their website: I am not satisfied with the quality of product I received. What should I do? Dont worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per your request. And this is what they say of email: khurshid islam, Nov 23 16:10: Dear Manish Thank you for contacting snapdeal.com! We would like to inform you that we have delivered you the same product which you have ordered. So, as we have delivered the same product we can't recall/refund the product. We can only recall the product if its faulty, damaged defective, wrong product delivered, or the product is different from what the description is given on website. We regret to inform you that we would not be able to take your request. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com