| Address: palayamkottai,tirunelveli,india,-627002 |
Order id [protected]
Suborder id [protected]
I HAVE RECEIVED & OREDER BOOKED instead of a PRODUCT XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black and BUT I HAVE RECEIVED WRONG PRODUCET BLUETOOTH WATCH STRAP BAND BALCK., he was delivered fakes.
REPLACEMENT ORDER
BUT PICK UP PERSON 2 TIMES NOT RECEIVED WRONG PRODUCT,
I HAVE RECEIVED WRONG PRODUCT, HOW TO HAND OVER THE ORDER PRODUCT ??????
I HERE WITH ENCLOSED WRONG PRODUCT IMAGE
cheating under section 420 of the Indian Penal COURT ACT, I WILL TAKEN LEGAL ACTION IN OUR COMPANY
WATSAPP CHAT CONVERSATION FOR YOUR REFERENCE
On Sat, Mar 27, 2021 at 2:44 PM THARMARAJ BABU wrote:
[3/23, 11:46] Tharmarajbabu A: Hi
[3/23, 11:46] Snapdeal: Hey *THARMARAJ*,
Greetings 🙏🏼 Welcome to Snapdeal !
I am *Sampark*, your chat assistant.
To chat in English, type 1️⃣
हिंदी में चैट के लिये, दबायें 2️⃣
Hinglish mein chat ke liye, type 3️⃣
[3/23, 11:46] Tharmarajbabu A: 1
[3/23, 11:46] Snapdeal: For - _XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black_, type 1️⃣
[3/23, 11:47] Tharmarajbabu A: 1
[3/23, 11:47] Snapdeal: Type 1️⃣ 👉 Know your order status
Type 2️⃣ 👉 Install our App
Type 3️⃣ 👉 If you have received Call/SMS, asking for money
Type 4️⃣ 👉 For any other queries
[3/23, 11:47] Tharmarajbabu A: 4
[3/23, 11:47] Snapdeal: One of our advisors will connect with you shortly.
[3/23, 11:47] Snapdeal: Hi, Good Morning! I am Rahul, How can I help you today?
[3/23, 11:48] Tharmarajbabu A: Sir Courier received but wrong item received
[3/23, 11:49] Snapdeal: Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
[3/23, 11:53] Snapdeal: I hope, We are connected!
[3/24, 13:48] Tharmarajbabu A: Hi, I need your help for one of my suborder.
[3/24, 13:48] Snapdeal: Hey *THARMARAJ*,
Greetings 🙏🏼 Welcome to Snapdeal !
I am *Sampark*, your chat assistant.
To chat in English, type 1️⃣
हिंदी में चैट के लिये, दबायें 2️⃣
Hinglish mein chat ke liye, type 3️⃣
[3/24, 13:48] Tharmarajbabu A: 1
[3/24, 13:48] Snapdeal: For - _XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black_, type 1️⃣
[3/24, 13:48] Tharmarajbabu A: 1
[3/24, 13:48] Snapdeal: Type 1️⃣ 👉 Install our App
Type 2️⃣ 👉 If you have received Call/SMS, asking for money
Type 3️⃣ 👉 For any other queries
[3/24, 13:49] Tharmarajbabu A: 3
[3/24, 13:49] Snapdeal: One of our advisors will connect with you shortly.
[3/24, 13:49] Snapdeal: Hi, Good Afternoon! I am Suraj Kannojiya. How can I help you today ?
[3/24, 13:50] Tharmarajbabu A: I have order booked xbuzz wireless Bluetooth but received item wronges
[3/24, 13:51] Snapdeal: Please share your Order/Suborder/Registered Contact Number/Email id, So that I can assist you!
[3/24, 13:54] Snapdeal: I hope, We are connected!
[3/24, 14:07] Tharmarajbabu A: Carnot change suborder
[3/24, 14:09] Snapdeal: Sir, I apologise for that but without Order/Suborder/Registered Contact Number i am unable to help you!
[3/24, 14:12] Snapdeal: I hope, We are connected!
[3/24, 14:13] Tharmarajbabu A: Order id [protected]
[3/24, 14:15] Snapdeal: Are you talking about this product?
XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black
[3/24, 14:16] Tharmarajbabu A: Suborder id [protected]
[3/24, 14:17] Snapdeal: Are you talking about this product?
XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black
[3/24, 14:17] Tharmarajbabu A: Cannot received this product, but wrong product received
[3/24, 14:20] Tharmarajbabu A: Pls help
[3/24, 14:21] Tharmarajbabu A: Cancel the order
[3/24, 14:23] Snapdeal: Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today.And courier partner name is Delhivery and door step quality check and your will be pickup when Product's original packaging/ brand box should be undamaged with invoice no.
[3/24, 14:26] Snapdeal: I hope, We are connected!
[3/24, 14:27] Tharmarajbabu A: Courier person not taken retuned the item
[3/24, 14:30] Snapdeal: May i know the reason why courier partner refuse to pickup the product?
[3/24, 14:32] Tharmarajbabu A: Booked product item not in but this product i am. Received wrong. Product
[3/24, 14:38] Snapdeal: Please give me a moment, I will check it for you
[3/24, 14:38] Snapdeal: May i know the reason why courier partner refuse to pickup the product?
[3/24, 14:41] Snapdeal: I hope, We are connected!
[3/24, 14:42] Tharmarajbabu A: Product not
[3/24, 14:42] Snapdeal: Kindly elaborate your concern so I assist you better!
[3/24, 14:45] Snapdeal: I hope, We are connected!
[3/24, 14:47] Snapdeal: We are closing this conversation because of no response from your side. You may contact us again
Stay safe and have a good day!"
[3/24, 14:54] Tharmarajbabu A: Sir. Iam not received booked product
[3/24, 14:54] Tharmarajbabu A: Wrong product
[3/24, 14:54] Tharmarajbabu A: Received
[3/24, 14:55] Snapdeal: Are you talking about this product?
XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black
[3/24, 14:56] Tharmarajbabu A: Yes, but iam received product this image
[3/24, 14:56] Tharmarajbabu A: Above image
[3/24, 14:58] Snapdeal: Sir, We are really sorry due to technical limitation, We are unable to fetch the shared screenshot. Therefore, please help us by typing your order details to help you out.
[3/24, 15:01] Snapdeal: I hope, We are connected!
[3/24, 15:02] Tharmarajbabu A: I am booking in xbuzz wireless bluetooth, but received wrong product for bluetooth watch band strap black
[3/24, 15:05] Snapdeal: Are you talking about this product?
XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black
[3/24, 15:08] Snapdeal: I hope, We are connected!
[3/24, 15:08] Tharmarajbabu A: Yes
[3/24, 15:09] Tharmarajbabu A: My order cancell me and refund amount
[3/24, 15:10] Tharmarajbabu A: Iam not received xbuzz wireless bluetooth product
[3/24, 15:11] Tharmarajbabu A: Wrong product watch band black received
[3/24, 15:11] Tharmarajbabu A: Kindly cancell the order redund the amount
[3/24, 15:12] Snapdeal: As i can check this order is already delivered to you 23 Mar and you have to raise retrun request of this order?
[3/24, 15:14] Tharmarajbabu A: Already replace requested but courier person not received the product reason not this product
[3/24, 15:14] Tharmarajbabu A: I am not received order product.
[3/24, 15:15] Tharmarajbabu A: Return option not
[3/24, 15:17] Snapdeal: As i can check this order is not replace to you due to your retruin request is pending because of pickup is not done and today is your order out for pickup.
[3/24, 15:19] Tharmarajbabu A: Already pickup person visit home and not taken refused this product
[3/24, 15:19] Tharmarajbabu A: Toady
[3/24, 15:19] Tharmarajbabu A: Today
[3/24, 15:19] Tharmarajbabu A: Visit home
[3/24, 15:21] Snapdeal: May i know the reason why courier partner refuse to pickup the product?
[3/24, 15:22] Tharmarajbabu A: Booked product no
[3/24, 15:22] Tharmarajbabu A: I am not recevied booked product, wrong product received
[3/24, 15:22] Snapdeal: Kindly elaborate your concern so I assist you better!
[3/24, 15:23] Tharmarajbabu A: How many time elabrate
[3/24, 15:24] Tharmarajbabu A: I am not order product .worng product received
[3/24, 15:27] Snapdeal: Sir, Without product pickup your product will not replace to you.
[3/24, 15:31] Snapdeal: I hope, We are connected!
[3/24, 15:31] Snapdeal: Just a reminder for you to answer.
[3/24, 15:32] Tharmarajbabu A: I am not received order product
[3/24, 15:32] Snapdeal: Kindly elaborate your concern.
[3/24, 15:36] Snapdeal: I hope, We are connected!
[3/24, 15:36] Snapdeal: We are closing this conversation because of no response from your side. You may contact us again
Stay safe and have a good day!"
[3/24, 15:37] Tharmarajbabu A: I ordered product not delivered
[3/24, 15:38] Snapdeal: Sir, Could you please confirm me that you don't want to return this product?
[3/24, 15:39] Tharmarajbabu A: Yes i want returned this product
[3/24, 15:40] Snapdeal: Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today.
[3/24, 15:40] Tharmarajbabu A: But courier not accept to retuned that product why
[3/24, 15:40] Tharmarajbabu A: Ok i Wil wait
[3/24, 15:41] Snapdeal: No need to worry sir, I request you to please wait till end of the day.
[3/24, 15:45] Snapdeal: I hope, We are connected!
[3/24, 15:45] Snapdeal: We are closing this conversation because of no response from your side. You may contact us again
Stay safe and have a good day!"
[3/24, 18:39] Tharmarajbabu A: Pickup update: Hi Tharmarajbabu A, we were unable to pickup your item XBUZZ Wireless Bluet... since your item did not pass the quality check done by our courier. We are working on this case and will contact you within 48 hours. Track your return request at snpdl.in/kmlz4txnc
[3/24, 18:39] Snapdeal: Hey *THARMARAJ*,
Greetings 🙏🏼 Welcome to Snapdeal !
I am *Sampark*, your chat assistant.
To chat in English, type 1️⃣
हिंदी में चैट के लिये, दबायें 2️⃣
Hinglish mein chat ke liye, type 3️⃣
[3/24, 18:39] Tharmarajbabu A: This sms Received
[3/24, 18:40] Tharmarajbabu A: 1
[3/24, 18:40] Snapdeal: Hey *THARMARAJ*,
Greetings 🙏🏼 Welcome to Snapdeal !
I am *Sampark*, your chat assistant.
To chat in English, type 1️⃣
हिंदी में चैट के लिये, दबायें 2️⃣
Hinglish mein chat ke liye, type 3️⃣
[3/24, 18:40] Tharmarajbabu A: 1
[3/24, 18:40] Snapdeal: For - _XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black_, type 1️⃣
[3/24, 18:40] Tharmarajbabu A: 1
[3/24, 18:40] Snapdeal: Type 1️⃣ 👉 Know your order status
Type 2️⃣ 👉 Re-schedule your order Pick up
Type 3️⃣ 👉 Install our App
Type 4️⃣ 👉 If you have received Call/SMS, asking for money
Type 5️⃣ 👉 For any other queries
[3/24, 18:41] Tharmarajbabu A: 2
[3/24, 18:41] Snapdeal: To re-schedule your order Pick up, type 1️⃣
To cancel your order Pick up, type 2️⃣
[3/24, 18:41] Tharmarajbabu A: 1
[3/24, 18:41] Snapdeal: Thank you for your response. Our courier will re-attempt pick up within 2-3 days and will contact you before coming to your place. Install Snapdeal App for tracking updates
Type #️⃣ to return main menu
[3/24, 18:44] Tharmarajbabu A: Pickup update: Hi Tharmarajbabu A, we were unable to pickup your item XBUZZ Wireless Bluet... since your item did not pass the quality check done by our courier. We are working on this case and will contact you within 48 hours. Track your return request at snpdl.in/kmlz4txnc
[3/24, 18:44] Snapdeal: Thank you for chatting with us THARMARAJ.
Don't forget to check out exciting deals on our App. 🙂
[3/24, 18:45] Tharmarajbabu A: This sms received
[3/24, 18:45] Snapdeal: Hey *THARMARAJ*,
Greetings 🙏🏼 Welcome to Snapdeal !
I am *Sampark*, your chat assistant.
To chat in English, type 1️⃣
हिंदी में चैट के लिये, दबायें 2️⃣
Hinglish mein chat ke liye, type 3️⃣
[3/25, 10:34] Tharmarajbabu A: 1
[3/25, 10:34] Snapdeal: Hey *THARMARAJ*,
Greetings 🙏🏼 Welcome to Snapdeal !
I am *Sampark*, your chat assistant.
To chat in English, type 1️⃣
हिंदी में चैट के लिये, दबायें 2️⃣
Hinglish mein chat ke liye, type 3️⃣
[3/25, 10:35] Tharmarajbabu A: 1
[3/25, 10:35] Snapdeal: For - _XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black_, type 1️⃣
[3/25, 10:35] Tharmarajbabu A: 1
[3/25, 10:35] Snapdeal: Type 1️⃣ 👉 Know your order status
Type 2️⃣ 👉 Install our App
Type 3️⃣ 👉 If you have received Call/SMS, asking for money
Type 4️⃣ 👉 For any other queries
[3/25, 10:35] Tharmarajbabu A: 4
[3/25, 10:35] Snapdeal: One of our advisors will connect with you shortly.
[3/25, 10:35] Snapdeal: Hi, Good Morning! I am Ankur, How can I help you today?
[3/25, 10:36] Tharmarajbabu A: Pickup update: Hi Tharmarajbabu A, we were unable to pickup your item XBUZZ Wireless Bluet... since your item did not pass the quality check done by our courier. We are working on this case and will contact you within 48 hours. Track your return request at snpdl.in/kmlz4txnc
[3/25, 10:36] Tharmarajbabu A: Yesderday this message received
[3/25, 10:38] Snapdeal: XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black
Are you referring to this order?
[3/25, 10:39] Tharmarajbabu A: Courier person not pick up
[3/25, 10:39] Snapdeal: Please give me a moment.
[3/25, 10:40] Snapdeal: As I check yesterday our courier boy is out for pickup. Why he do not pickup your product?
[3/25, 10:41] Tharmarajbabu A: Order product not
[3/25, 10:42] Tharmarajbabu A: Iam not received order product .wrong prduct only received
[3/25, 10:44] Snapdeal: No need to worry sir, I reschedule the pickup again. Within 2-3 days we will pickup your product.
[3/25, 10:47] Snapdeal: I hope, We are connected!
[3/27, 14:03] Tharmarajbabu A: Pickup update: Hi Tharmarajbabu A, we were unable to pickup your item XBUZZ Wireless Bluet... since your item did not pass the quality check done by our courier. We are working on this case and will contact you within 48 hours. Track your return request at www.snpdl.in/kmrh60y7o
[3/27, 14:03] Tharmarajbabu A: 1
[3/27, 14:04] Tharmarajbabu A: 1
[3/27, 14:04] Snapdeal: Hey *THARMARAJ*,
Greetings 🙏🏼 Welcome to Snapdeal !
I am *Sampark*, your chat assistant.
To chat in English, type 1️⃣
हिंदी में चैट के लिये, दबायें 2️⃣
Hinglish mein chat ke liye, type 3️⃣
[3/27, 14:04] Tharmarajbabu A: 5
[3/27, 14:04] Snapdeal: For - _XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black_, type 1️⃣
[3/27, 14:04] Snapdeal: Type 1️⃣ 👉 Know your order status
Type 2️⃣ 👉 Re-schedule your order Pick up
Type 3️⃣ 👉 Install our App
Type 4️⃣ 👉 If you have received Call/SMS, asking for money
Type 5️⃣ 👉 For any other queries
[3/27, 14:04] Snapdeal: One of our advisors will connect with you shortly.
[3/27, 14:04] Tharmarajbabu A: Pickup update: Hi Tharmarajbabu A, we were unable to pickup your item XBUZZ Wireless Bluet... since your item did not pass the quality check done by our courier. We are working on this case and will contact you within 48 hours. Track your return request at www.snpdl.in/kmrh60y7
[3/27, 14:05] Tharmarajbabu A: This message received
[3/27, 14:05] Snapdeal: Hi, welcome to Snapdeal. For any order related queries or clarifications, please visit https://m.snapdeal.com/myorders
[3/27, 14:06] Snapdeal: Hi, Good Afternoon! I am Aashita. How can I help you today?
[3/27, 14:07] Tharmarajbabu A: Pickup update: Hi Tharmarajbabu A, we were unable to pickup your item XBUZZ Wireless Bluet... since your item did not pass the quality check done by our courier. We are working on this case and will contact you within 48 hours. Track your return request at www.snpdl.in/kmrh60y7o
[3/27, 14:08] Tharmarajbabu A: This message received
[3/27, 14:09] Tharmarajbabu A: Why courier person not pick the product
[3/27, 14:10] Snapdeal: Are you referring to this product XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black?
[3/27, 14:11] Tharmarajbabu A: Iam order product not received, wrong product received
[3/27, 14:11] Tharmarajbabu A: Yes
[3/27, 14:13] Tharmarajbabu A: We are connected
[3/27, 14:15] Tharmarajbabu A: ?
[3/27, 14:16] Tharmarajbabu A: Are you there
[3/27, 14:18] Tharmarajbabu A: ?
[3/27, 14:19] Snapdeal: I request you to please elaborate your exact issue which you have received so that I can assist you better.
[3/27, 14:25] Tharmarajbabu A: I am not received order product(for xbuzz wireless bluetooth receiver adapter)but worng product delever this packing for watch strap band black
[3/27, 14:25] Tharmarajbabu A: I am open pakking wrong product
[3/27, 14:25] Snapdeal: Hi, Good Afternoon! I am Ankur, How can I help you today?
[3/27, 14:25] Tharmarajbabu A: I am not received order product(for xbuzz wireless bluetooth receiver adapter)but worng product delever this packing for watch strap band black
[3/27, 14:26] Tharmarajbabu A: I am open pakking wrong product
[3/27, 14:26] Tharmarajbabu A: Yes
[3/27, 14:26] Snapdeal: XBUZZ Wireless Bluetooth Receiver Adapter 3.5mm Receiver - Black
Are you referring to this order?
[3/27, 14:27] Tharmarajbabu A: Why courier person not pick the product
[3/27, 14:28] Tharmarajbabu A: [3/27, 14:25] Tharmarajbabu A: I am not received order product(for xbuzz wireless bluetooth receiver adapter)but worng product delever this packing for watch strap band black
I am open pakking wrong product
[3/27, 14:31] Snapdeal: I am sorry for the inconvenience caused. No need to worry.
[3/27, 14:32] Snapdeal: As I see today our pickup boy is out for pickup. What he say?
[3/27, 14:34] Tharmarajbabu A: Booked product noT available
I am not recevied booked product, wrong product received
How hand over the product
[3/27, 14:35] Tharmarajbabu A: I am received wrong product how to handover product
[3/27, 14:36] Snapdeal: Please give me a moment. i will reschedule your pickup.
[3/27, 14:37] Snapdeal: Within 2-3 days we will pickup your pickup.
[3/27, 14:39] Tharmarajbabu A: How many iam wait already 3 waited
[3/27, 14:40] Snapdeal: I really very sorry for the inconvenience. I forward your request on priority basis.
[3/27, 14:43] Snapdeal: I hope, We are connected!
[3/27, 14:44] Tharmarajbabu A: Yes
[3/27, 14:45] Tharmarajbabu A: But pickup person not received rhis peoduct
[3/27, 14:45] Tharmarajbabu A: 2 times
[3/27, 14:49] Tharmarajbabu A: 2 times conduct pickup person not received product
[3/27, 14:49] Snapdeal: I forward your request on priority basis to our team. As soon as possible we will pickup your product.
[3/27, 14:52] Snapdeal: I hope, We are connected!
THANKS & REGARDS
THARMARAJBABU A
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