[Resolved] Snapdeal — got a fake sony earphone and they're are not calling for support

Mel Johnson

from Vellore, Tamil Nadu

Website:

Snapdeal. Com

Got a sony ex750ap earphones black color. Recieved my order in blue and the outer box was damaged. I opened and checked and instantly knew it was fake. The sony text was black and misplaced and the earbud was off and partially broken. When contacting customer care they keep asking me to confirm with the brand. Now isn't that obvious i'm getting cheated. I'm asking them to call me but they aren't. What can i do now

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Sep 7, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2019

Snapdeal.com Customer Care's response Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal