[Resolved] Snapdeal — Refund not received and no response from snapdeal

Amayra

from Chennai, Tamil Nadu

Website:

www.snapdeal.com

I returned a product to snapdeal on 2nd november and as claim by snapdeal they have refunded the amount back on 5th november. But it has been one month now but money has not been credited to my bank account. I even shared my bank statement couple of times at "[protected]@snapdeal.com" and also at "[protected]@snapdeal.com" but i did not get any resolution from Snapdeal team.Even I called customer care many a times but no response. I also raised query through "any other query section" on their website but still no response. I requested for ARN number ( Or Refund Reference Number ) so that my bank can track it but i did not even get that from Snapdeal. ARN number is 23 digits but the number they are giving me is 12 digits only. I am following for the last one month but no resolution from snapdeal. Very much disappointed with them. SubOrderId : [protected] (Remaika green stripped dress)

Was this information helpful?

No (0)

Yes (0)

Aug 8, 2021

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Related Snapdeal.com reviews

View all 14445 Snapdeal.com Reviews

Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Amayra,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Snapdeal Online Team

Amayra

from Chennai, Tamil Nadu

Hi Snapdeal Team,

I wrote to "[protected]@snapdeal.com" numerous times but i did not get resolution. And every time i ask for ARN number then either you are providing incorrect ARN number or ARN number of different refund.

I am asking your for the ARN number of "Remanika green stripped dress" ( order# [protected] and SubOrderId # [protected] ) and you are providing me the ARN of "Remanika Maroon Dress "

Provide me the ARN of "Remanika Green Stripped dress", if you have refunded the amount. And ARN would be of 23 digits.

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Amayra

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team