Sodexo — Replacement card not provided

My Sodexo meal and multibenefit card was issued in 2019 and in October 2022 it got expired. I have been chasing the customer care since 2 weeks but unable to reach them. Even after waiting for so long on the call it says technical error cannot reach customer care. On sending email they don't respond regarding card replacement but provide a link for card activation which is not yet needed since I have to be first issued with a new card