SOTC — Cancellation refund

Address: GURGAON

Booked tour package through sotc 14 to 19 september 2022 for coorg and ooty 5nights 6 days and paid 76000 hotel and taxi charges. After reaching coorg my health was down and unable to travel ooty. Informed to sotc extend my stay in coorg instead of ooty. But they were asking pay more charges and also told me counsult directly hotel sterling ooty for cancellation. I called sterling ooty they informed not received any booking amount from sotc or thomas cook because sterling ooty booked by thomas cook. I had stayed another hotel for 2 nights and paid 10000 more. Request you sort out this issue as soon as possible