South Bihar Power Distribution Company [SBPDCL] — bill payment issue (consumer id:[protected]

Address: 800023

Website: sbpdcl.co.in

Hi,

This is regarding electricity bill paymnet to south bihar po-south b patna
I have made a payment of 1095 which did not reflect as paid. Later when i contacted my bank they assured the payment has gone through.
Below are the details of the transaction:

Arn 75260777306001298225300
Transaction date 02-nov-2017
Transaction settlement date 03-nov-2017
Transaction amount in rs. 1, 095.00
Authorisation code 084975
Merchant name south bihar po-south b patna

As payment did not go through i made the payment again on 6th nov.
However, first amount was not credited back to the account. Bank confirms that payment was successful.
Below is the reply form bank:
"in this regard, we request you to take this mail as a proof to the merchant confirming the payment has been provided to the member bank and also request the merchant to liase with the bank for further clarification."

I am not able to contact anyone from the department.
Customer care numbers +[protected] and[protected] are going unanswered.
Please help.

With regards,
Parth sarthi
S/o sg mishra
Mob: [protected]
Email: parth. [protected]@gmail.com