South Bihar Power Distribution Company [SBPDCL] — Electricity bill penalty charges

Address: Mathura Sahebganj, Belhar, Banka, Bihar

Sir, I am an electricity consumer of South bihar power distribution Ltd.
Sir my meter was installed in December 2019 and after waiting for nearly 10 months, I got my electricity bill of a whopping amount of 19483/- on 26th August 2020. It was asking me to deposit the full amount till 10 September to avoid the late penalty charges.

I deposited 5000 rupees on 28 August 2020 in electricity office and To deposit the rest amount of 14483/-, I went to the electricity office on 9 September 2020. But there, the staff told me that he has not enough balance in his account to pay the bill online. He told me that he will collect the amount from my home in evening, but despite calling him several times, he didn't come to collect the money. I called him many a times even other days also, but he didn't respond.
So, After waiting for 4-5 days, I went to the electricity office to deposit my bill of 14483, but there I saw that an amount of 250/- rupees has been added in my bill as late fine. They gave me a new bill of 14733/- rupees including the late fine of 250 rupees even when it is not my fault.
So, I request you to please look into this issue, take strict action against the local office for their irresponsibility and resolve my matter o[censored]nfair late fine as soon as possible.