South Bihar Power Distribution Company [SBPDCL] — living in dark for almost 24 hrs now

Address: Patna, Bihar, 800011

With respect, i'd like to convey that our power wire got broken last night from the pole at about 11:30 pm. We lodged a complaint about it this morning after checking. We got affirmation for it to be resolved. But after multiple calls and getting problem resolving promises from the electrician responsible. We're still in the dark. Kindly fix this problem as soon as possible. Wire got broken in don bosco road, digha ghat, patna.