South Bihar Power Distribution Company [SBPDCL] — No consumer support on outages

I stay in Domuhan area of Bodh Gaya, Bihar. This has been happening for a month now. Everytime it rains there is disruption of electricity for hours, last week it was for more than 20 hours and again today it's been more than 7 hours. It was even a heavy shower. I have called the electricity department helpline atleast five times in last four hours and the only reply I got was it will take another 1 hour everytime which is ridiculous. It's not a favour on consumer. Please find a solution to this as soon as possible.