South Bihar Power Distribution Company [SBPDCL] — regarding, our transformer connection have to changed thru rural area but we are belongs to town area nawada ward no. 2,

Address: Nawada bihar, behind honda show room near sankat mochan mandir, 805110

We are belongs to town area nawada town ward no. 2, why have to changed our transformer feeder connection,
I face power cut problems 9to10 times daily about 4 hours daily. We live at town area, so please take action, near nawada block office ramnagar sankat mochan mandir, behind honda show room. When i call customer care services nawada during power cut he said you all are belongs to rural area so your power cut but we are not belongs to rural area ita nawada town ward number 2