ST Courier — parcel delayed

Address: J.P.ASSOCIATES,40/1, OPP.R.C. CHURCH, SHANTHI NAGAR, HOSUR,mobile 9655899551, 635109

I have booked medicine parcel from hosur office to Theni village govindanagaram consignment number [protected] dt. 6/07/2019 but still not delivered the theni branch person. I have called their replied once in a week only delivery in village area and I request aged people is in village it is sugar medicine please delivery immediately. but the branch person called to my mother u come and collect . Today my relative went to branch office and collected the parcel.
What is the service given for your courier clarify immediately. Very worst service given your courier.