Stanza Living — Caution Deposit Refund

I had vacated the stanza living residence in May month in Kochi, Laramie House. I was told that the security deposit will be refunded when I vacate but I don't get my deposit back. When I dropped a mail to @stanzaliving.freshdesk.com, they are not responding to the mail. I lost 9372rs.Please help me
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