Stanza Living — Hot water

I am residing at St. Peterburgs House at Nagavara Bangalore. My ID is 22ASPBBA072, I have onboarder today and paid the full amount based on the aminities and the policy which are written as facilities of Stanza living.
But unfortunately the same is not available. Despite of several communication to the operation team the same they couldn't able to manage.
I have not signed the aggrement yet as the same is not been provided to me.
This is just a mere leagal document of no value. While Stanza can't provide the facility as demonstrated, so how I will put myself with such false documentation.
Pls make the arrangements to resolve the issue by tomorrow morning else arrange for the total refund of my money by tmrw without any further delay.
Hope I have clarified myself.
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