Stanza Living — Prebooking amount not refunded

abinayasamiaiah

Sep 20, 2022

Address: Stanza living Greensboro house, Perungudi, Chennai, Tamilnadu

Website: www.stanzaliving.com/chennai

I prebooked(6000 rs) a Stanza living house called Greensboro(Perungudi, Chennai), which is not even live(not officially opened or listed in their website/app) as of now. I requested them for refund after only 12 hours, as i no longer needed the room. My contract is not even started(attaching the contract info i received via mail), yet there is no proper response from the property owner or salesop team(who helped me prebook the property instantly).

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Sep 21, 2022

Updated by abinayasamiaiah I got a reply from support team that they won’t refund the money, i need guidance if not refunding the amount for a property not even opened is legal or not. Attaching the reply mail

Sep 21, 2022

Updated by abinayasamiaiah Adding the chat with property manager who urged me to book other property instead of the property i asked for, reasoning it would internally change after the branch is opened, causing me to prepay the amount even before the branch is open