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Even i got cheated with similar scenario. Did you got resolved.
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Please escalate this on twitter tagging Consumer Affairs, Hyd City Police, and KTR office. Make sure you send the follow-up emails to "operations at the rate stanzaliving dot com" and not "operations at the rate stanzaliving dot freshdesk dot com".
I had to receive a security deposit and followed this process. Got the refund in a few hours.
I had to receive a security deposit and followed this process. Got the refund in a few hours.