Stanza Living — Refund of Prebooking.

I have pre-booked, one bed in 3 sharing rooms in navalur on 16th July 2022. Prebooking amount - 6000 rupees.Yesterday I saw the increase in rent due to the GST.

I supposed to check in from Aug 1 2022.

I am currently in the financial situation where I can't afford the cost for the stay in stanzaliving .It's a family medical emergency issue.

I sent an mail to them on 22nd July 2022 to cancel my prebooking. They said prebooking refund cant be done.

I wasn't told about the refund policy. If someone explained, I couldn't have enrolled for pre-booking.

I sent an mail to them on 22nd july 2022. They said prebooking refund cant be done.

So I kindly request you to share the refund amount. Even If it is 5 star hotel, we can cancel the booking one day before. But here I cancelled 1 week before my joining. It would be advisable to deduct 20-30 percentage money and refund the remaining amount.