State Bank of India — credit card- poor customer service

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I am Piyush Goenka. I have a credit card from sbi. They offered me a power bank. I addressed the offer it has been more than 10 business day. I have not received any information. On calling to customers care, representative can hardly speak English on requesting the reply to speak in Hindi. He mentioned that he is learning English. I am fail to understand weather or it is customer service or coaching institute. Supervisor hardly ready to come on call. Agent will to you on hold so that the customer will disconnect the call. In case, i[censored] speak with a supervisor they just server apologize nothing else. Chair man and seniors and not ready to on call or to respond on customer's complain. I am honoured to be a customer.