State Bank of India — DD not issued because I am not account holder of SBI saharanpur

Address: Saharanpur, Uttar Pradesh, 247001

On 21/06/17 i visited to issue three dd of 50₹ each in sbi chilkana road saharanpur but refuse because i was not account holder of this bank. Then i asked them that is there any rule. Then they start to misguid saying go on counter no 5 when go there he asked me to go on counter no 7, then on other counter.in the last returned from bank but they did not issue dd. There is many person who misguided by bank employees and they also not make any complaints due lack of awareness. If there is any rule or not if not please take an action