State Bank of India — incorrect debits added on car loan account

Address: Thane, Maharashtra, 421204

I have taken car loan from sbi nerul branch in december 2016.

There are two debits added incorrectly in my car loan account without my knowledge/approval.

1) loan care insurance - rs.2932/-
2) recovery of processing fee - rs.2818/-

1) i have not opted for any loan care.

2) processing fee : i have paid the full processing fee at the time of loan processing. Still it is added.

I called the branch regarding the same, one of the bank employee said that due to audit in the branch, debits were added and it would be credited soon. Hence i waited thinking it would be credited back. But till now it did not happen.

I dropped a mail to branch about the same. Bank manager responded with apologies and said it would be credited back to my account. It has been more than a month. No one responded yet.