State Bank of India — Refund initiated but not came in account

Address:N/29 Buddha Nagar Colony ward no 30 near circuit house. Dr Surya Narayan Singh

I ordered "Karma Buddhist Handicraft Craftmark Metal Phurba (Vajra)" on 31 jan 2021. It was cancelled by amazon on 13th feb and refund was issued on 13th feb too. They gave the Refund Reference ID - 566740. The maximum date of refund was 19th feb .But today its 20th feb . It is not showing in my account. The Bank also took no response. The bank was State Bank of India .
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Feb 20, 2021
Updated by maitreybhaskar
I visted the bank and even meet the manger and staff . Nobody too any response as they were working in real estate business.
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