State Bank Of India [SBI] — 2 fraudulent transaction done on 16th may 2018 between 11:40 to 11:53 am

Address: 560016

Dear Sir/Madam,

This is in reference to my fraudulent transaction done from my SBI Credit card.
Initally, I got call from SBI bank for credit card. So I have applied for SBI platinum credit card. After few days I got credit card and very next day they delivered one more credit card. Since there was a charges for credit card, I send message 'Problem' to [protected] on 28th of April to cancel the adhoc card which was delivered to me on 27th April to avoid annual charges. One of their executive called back, I informed her that by mistake they have delivered two cards so I want to cancel the adhoc card. She said sorry and after few minutes she confirmed that she has cancelled my adhoc card.

After few days on 15th May 2018 I received a call from +91 [protected] and same SBI executive spoke to me and informed that last time request for cancelling adhoc card was not processed and hence she apologized and asked me to re-confirm the card number that I want to cancel so that she can cancel the adhoc card this time. Since it was same person whom I spoke and only she was aware that I have received second credit card by mistake and I trusted her and informed her to call me next day as I din't had card handy. She agreed to call back next day that is on 16th May 2018.

On 16th May at 11:20 I got a call from same executive from same number that is +91 [protected] and she requested me to confirm only the last 8 digit of my credit card number which I want to cancel. Later she asked me to confirm the cvv number.
After this she asked me to re-confirm the last 8 digit credit card number( existing card) to make sure that they don't cancel. I confirm the last 8 digit and later she transfer to ivr to enter otp via mobile and she told me not to cut the phone call, she was going on talking to me and I entered otp from my mobile. She told me that earlier otp was expired and enter a new one which was sent again, which I did. I was little bit uneasy and asked her to confirm the details and she gave me her details and she has all my information in her compute as she was going on so quickly. I was getting late for my office meeting, informed her to call back later as I have to drop the call.
She agreed that she will give me the cancellation request number.

After sometime when I was out from the office I saw that I have received 2 message from sbi. When I checked those message, I was shocked to know that sbi executive who called me in the morning has done 2 transaction's to MOBKWIK for 20000 and 10000 rupees. I was not able to believe those message and to re-confirm I transferred 1000 rupees to my paytm account. I got the message that 80% of my credit card has been consumed.

I don't know what to do, after reaching home I informed my husband and immediately called up the sbi credit card helpline and blocked my card. Very next day on 17th May early morning, I went to near by police station (mahadevapura) to raise FIR. They informed me to get the bank statement with manager seal and signature. So I sent message 'Problem' to [protected] to know where I can get the statement. One of the sbi executive called back and informed me to go sbi card Magarath road.
I went along with my husband to sbi card situated in Magarath road and met Lakshmi Madam, I told about the fraud calls and 2 fraud transcations and they asked me to write everything in detail in white paper so that they can send it to fraud team.
I have submitted my dispute letter to them and looking further update from them.

meanwhile, I also want you to chase this and identify these fraud people who are cheating the common people and making their life mesarable.

Please help me to get my money back and punish these cheater.

Thank you.

Your Sincere,
Lakshmi balayar