State Bank Of India [SBI] — About a card to card fund transfer that not done but the amount is deducted to account

Address: New Delhi, Delhi, 110083

Website: Sbi

Dear sir
Sir my self Praveen Kumar kadami did try to transfer 3467, rupees from my a/c[protected] through card no. last digits 7380 dated 27/02/2017 from mangol our sbi ATM to sbi credit card last digits 5105 but fund did not transfer to credit card and amount is deducted from the a/c.
I did try to lodge my complaint in sbi customer care but they refused to lodge because the transaction is not show in there system when I tried to give him the transactions no. That is 8405 so they said this id is not show in his computer and they mailed to consultant department. But still the have not get any information about this transaction.
Due to this credit card department impose a late payment charge on me and as I said I am not responsible for that.
Please short out this matter as early as possible. I am also attached my pasbook pics that shows the transaction
Rega s
Praveen Kumar kadam

A/c [protected]
Mangol puri
[protected]