State Bank Of India [SBI] — Account cancellation

Address: Ernakulam, Kerala, 686661

Since i have an sbi account, i cancelled my old sbt account. When i talk about the account cancellation with "may i help you" executive, the person told me that the amount can transfer to my sbi account. They have charged about 570 rupees for cancellation. But they didn't inform me about this charges.
As per my opinion, the people those who are using sbi account, it better to cancel account from sbi. I feel that they are providing the worst services from the entire banks in india.