State Bank Of India [SBI] — Account closing charge

Address: Ahmedabad, Gujarat, 380007

My mother had been saving account with SBI Bank, Narayan Nagar, Ahmedabad, Gujarat Branch since last 12 years.

After her death I have requested to close her account on 17/4/2017. I was promised that my request will be done by tomorrow. When I went to bank to collect the cheque, the bank deducted Rs. 575/- as account closure charge. I was informed by bank official that above charge is levied according to circular issued by bank. I requested to provide circular but they unable to provide same till date.