[Resolved]  State Bank Of India [SBI] — Adequacy of staff at branch

Address: Gandhinagar, Gujarat, 382421

Website: www.onlinesbi.com

I'm an existing customer of the bank and currently I'm having the use of SBI core banking facility especially for my PPF and saving account. Today, I have to send a complaint about my nearer SBI branch and its staffs adequacy.

Issue 1 :

I had visited the SBI Adalaj, Gandhinagar branch multiple time about to take the benefit of Pradhan Mantri Jivan Jyoti and Jovan Bima yojna policies. The receptionist and other staffs had told to me and my wife that these schemes were expired.

More than 6 months had passed on to this incident and today again I went to my nearer post office at Adalaj, Gandhinagar and i had came to know that these schemes are still available in post and in any SBI branch and so I went again to the following branch and I had been replied the same answer by receptionist and peon at the entrance of this branch.

I had also confirmed with her for these schemes again n again but she had replied that the schemes were expired. This was the 2 or 3 time, I was replied with the same answer. My wife had already met the branch manager in this case directly on last week but nothing was helpful by him as well.

Even they are not ready to help minors, senior citizens and illiterate people. In front of me, the receptionist had replied rudely to senior citizen. Every time, they are telling to customers that forms are not available, printers are not working just to avoid the rush of the customers.

Issue 2 :

I have both, PPF and Saving account, in the SBI and within last 6 months, I had done multiple transactions in my both accounts but my passbooks are not updated. As I'm a salaried professional employee, my working hours are fixed I.e. 9.30 am - 7 pm and I can't do my banking stuffs from my own. Meantime as a joint holder of SBI account, my wife had went to the branch for multiple times to get entry into both the account passbooks. She went at Adalaj, Gandhinagar branch 2-3 times on different timings between 11am - 4 pm except lunch break, but she was replied that printer was out of order on each visit to the branch. Is this customer's responsibility to get printer repaired.

Today, I was just shocked by hearing the receptionist's statement that they had fixed the timings for passbook print up to 12.00 pm on working days after that they had refused to print the passbook. It means they had lied to my wife multiple times that printer was not working. Such a lied and lazy staffs at this branch.

Finally, I was wondering what to do and I had called to SBI customers care about these issues and the executive had told me that my complaint was registered and I would receive the complaint number soon and my complaint would be resolved within 10 days of time period. But still I haven't received complaint number on my registered mobile number and thus I'm sending this mail in order to consider my complaint.

In general, I have founded that most of SBI staffs are too lazy in terms of works especially in comparison the other nationalised and private banks. They are not ready to take little chunk of extra burden even in working hours.

In my opinion, there must be a flying squad to take care of such issues and there must an audit system without informed the branch.

Please kindly look into this matter and if anything that you think is not properly written by me than you can understand my problem as a genuine customer.