State Bank Of India [SBI] — Adidas sandal refund not processed by sbi

This is to bring in your notice that my name is Aishwarya. I had ordered adidas mens sandal from Amazon on 20/02/2021 worth amount 1433.

I had cancelled the order on 28/02/2021 for personal reasons. Amazon had initiated my refund on 08/03/2021.But, I have not yet received the refund.Amazon sent me this refund reference number HSBCN[protected]and told me to file charge dispute form but State blBank of India doesn't have such policy. So kindly respond to this complain.
Please consider this letter as a gentle reminder for refund.

Thank you.