State Bank Of India [SBI] — Amazon initiated refund but I don't receive it in bank account

Address:

adrash colony latur maharashtra india

I have order plazzo kurti with duppata amount is 1049 from Amezon on 1 nov 2020 and cancel after 2 day beacause i dont need it anymore it beacame 5 days i called amezon heline number they told me that there have refund amount and told me that contact bank and tell them your return references number[protected] and contact my home brance in latur they told that they cannot help me abhout it and after then i called sbi helpline number they told me you can send e mail and i send e-mail, i send e-mail 3 months ago and yet i dont received my refund please help out
a/c holder name= supriya tanaji ghodake
mob no= [protected]
card no= [protected]
g mail id = [protected]@gsmil.com