State Bank Of India [SBI] — amazon refund never processed

Address: New Delhi, Delhi, 110059

Website: Amazon

To,

The chief branch manager
State bank of India
Main branch

Subject :-charge dispute "refund never processed

Dear sir

A refund of 5892 rupees was successfully processed on 21th june 2018 to my account by amazon.in. This amount should have been credited to my SBI account by now, but i have not received the refund till now.

I have called the state bank of india customer service and also emailed the state bank of india main branch all the details many times including the unique transaction reference number but nobody has replied or resolved the problem. No action is being taken

I have confirmed with amazon and they have successfully processed the refund

kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
my refund referance number[963979]
my account no is [[protected]]