State Bank Of India [SBI] — amount debited not refunded

Address: 520003

Sir, i transacted through sbi anywhere app by bharat qr code. Amount was debited many times. But the transactions with merchants getting failed. I called thrice to your customer care but there is no response from them. I given ref. No. Of transactions thrice. No use. They are saying call us after 2 to 3 days. Also i called but no use. They saying we forwarded to concerned department. Yet there is no answer. A fortnight completed. My money not refunded. Installing app many times. No result. This shows negligence towards customers.