State Bank Of India [SBI] — amount deducted but not yet refund in online transaction

Address: 603319

I bring to your kind notice that i made transaction on jio.com website through sbi net banking using user id and password for rs 99.00 (For jio membership) on 01.03.2017.
The above said amount deducted from my sb account but not transaction successful.
I filed online complaint.
Bank give online sbi complaint/ resolution status against my ticket no. Pt[protected] date 30.7.2017 as follows:
“ as confirmed with merchant transaction id igaawrprq5 has been successful and settled on 02.3.2017 with ref. No. Du68206248. For further details kindly contact your merchant”.
But, the merchant jio.com against my service request no. Sr00000byua1 stated that
We couldn’t trace your transaction as per our records. Also the jio advised me to contact the payment source for the clarification in case declined.

Further my bank statement shows particulars to debit rs.99.00 as” to transfer, inb reliance jio infocom bill_rejioi payments ref no. Hsbi[protected]igaawrprq5.

I request you to kindly do the needful in this regard for refund from sbi bank side.
With regards,
M. Sugumar, melmaruvathur, tn
Dt.26.8.2017