State Bank Of India [SBI] — amount deducted

Address: 495001

My mother name smt r v paul pension amount come from ppf raipur cg
And my mother go for verification collectrate branch bilasour cg and verify
The letter come from raipur ppf office. Bank staff says that money is transfer on evening and on 9 aug transfer sowing on mini statment, but on 18 aug shows debit hole amount, but me or my mother not transaction any amount ant it is 93858 rs it will not transacted in one time u check. It
Pic send
Acc no [protected]