State Bank Of India [SBI] — Amount deducted towards passport but not reflecting in system not returned.

Prada

from Ludhiana, Punjab

Apr 15, 2017

Address: Chandigarh, Chandigarh, 160022

Website: passportindia.gov.in

I had applied for the renewal of the passport and made the online payment for the same. The amount was deducted from the account but did not reflect in the passport website.
As advised on the website, i waited for 7 days checked that the amount was not reflecting against the application nor was it returned to my account & then send a mail to customercare.[protected]@sbi.co.in. All i got was an auto reply with the same details on the webpage. The number provided does not work. Below are the details of the transaction.

Application reference no : 17-[protected]
Transaction id :[protected]
Payment amount : rs 1512.75
Payment date : 31 march 2017
Hdfc bank

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 19, 2017

Dear Customer,

I request you to share your complete issue, along with your transaction details, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Prada

from Ludhiana, Punjab

Jul 1, 2017

I still don't have a response from SBI!!!