[Resolved] State Bank Of India [SBI] — Amount Deduction and No Action on Complaint

NitinBisht95

from Ghaziabad, Uttar Pradesh

Jun 23, 2017

Address: Ghaziabad, Uttar Pradesh, 201009

Website: cms.onlinesbi.com/CMS/#

On 26th May, I tried to withdraw 10000 Rs. from my SBI account [protected] from a Canara Bank ATM (2168W001) at 7:09 pm near VijayNagar, Ghaziabad, but due to power failure the money was not dispensed and the amount was deducted from the account as I received a message with Txn#[protected].
I lodged a complaint to SBI Mobile services with token no [protected], but nothing is being done. I also contacted the main SBI branch where my account is, but to no avail. I also gave one of the staff members a written complaint, but it has been too long to do anything. They actually don't care about my condition.Please help me, as I don't earn as much as the bank staff.

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Aug 30, 2017

Complaint marked as Resolved

My problem has been resolved but not by the issuing bank, it was resolved after I wrote complaint against the bank to Banking Obdusman, telling every detail and giving proof of my written complaint to issuing bank. But one can only write to banking obdusman if he/she is not satisfied with bank's answers or after 30 days of written complaint. Apart from my money to be refunded, penalty cash was also given by the issuing bank to me, which is 100 rs. per day after one week of the incident. In case the same thing happens to anyone, you can follow this link(http://www.knowreserve.com/2012/09/how-to-deal-with-failed-atm-transaction.html) to know what to do?

State Bank of India [SBI] customer support has been notified about the posted complaint.

Jun 23, 2017

Updated by NitinBisht95 The SBI Brach code is 09298.
Address NAVYUG MARKET GHAZIABAD
SIB BRANCH GHAZIABAD
DIST:GHAZIABAD UTTAR PRADESH

Jun 23, 2017

Updated by NitinBisht95 Sorry the branch code and address are of wrong branch.

The right branch code is 00642.
Address : NAVYUG MARKET
NAVYUG MARKET
GHAZIABAD

Jul 05, 2017

Updated by NitinBisht95 They have closed my complaint saying that your transaction was successful, and for that they have not given me any proof. I know I was there for about half an hour to wait for the electricity to come, and then I know that nobody got that amount. I want the camera recordings or ATM CCTV footage, but they are not providing me the same. They are not giving me the END of the DAY Report also. How can they say that the transaction was successful? I want to complaint against the SBI branch and the Canara Bank who maintains that Canara ATM.