[Resolved]  State Bank Of India [SBI] — amount didn't credited to my account but complaint is closed.

Address: Chittoor, Andhra Pradesh, 517299

Website: Www.onlinesbi.com

Sir,
My name is sukhesh t and i have an sbi savings account in vayalpadu branch.
I did a purchase on 26th april 17 for rs 2199. And my card was swipped twice with two different pos machines stating that first swipe was failed. But when i checked my balance i realised that amount debited twice and i raised a complaint on 28th april 17. Which has been resolved and amount credited back to my account on 12th may 17.
But again on 31st may 2017 sbi has debited the same amount rd 2199 without any prior information. I raised a complaint ([protected]) with sbi on 1st june 17. With which they replied that they will resolve it in 30days in their first email. But later on they sent another email stating they have raised a claim from other bank on 5th june 17 and they will resolve it in 46 days. I waited for the same for more than 50days and it didnt resolved then i asked sbi (@theofficialsbi) to resolve this complaint using twitter. Yesterday i received one sms as "your complaint [protected] has been resolved and closed as customer account credited on 21/07/17. I checked my account but amount 2199rs is not credited but i received as it is credited. I requested sbi customer care to check for resolution as they are not giving valid information. I asked sbi again on twitter today 22/7/17 for that they said"if you are not happy with the resolution to go to a link (Link: http://bit.ly/2ltgDVd(2/2)) bit. Ly/2ltgdvd (2/2) this link is not valid. Please help me out from this. I will be thankful to you.